Hope this helps - FAQs
Refund & Redeem
How much refund do I get back per bag?
RECAN bags are designed to carry more than 100 containers. Your containers will be counted and refunded in full after deduction of $5 credit of fixed service fee (which equals 50 containers) per bag. You can earn more credits by removing the lids, crushing the cans and plastic bottles.
1 RECAN bag with 100 eligible containers = $5.00 credit
1 RECAN bag with 185 eligible containers = $13.50 credit
1 RECAN bag with 260 eligible containers = $21.00 credit
How can I redeem the credits?
You can decide whether you want to help local cause-worthy projects or choose to redeem the RECAN credits to receive eGift Voucher (GiftPay).
Is my personal information kept safely?
How do I know that the donation was made correctly?
RECAN's partnership with charity is based on a commitment of 100% of the donation amount going straight into their account at the end of each month.
What is included in the $5 credit deduction per bag?
We provide free RECAN bags, on-demand pick up service, count your containers and transfer your credit within 24 hours of pick-up. RECAN also recruits and pays the community drivers, provide personal impact report and create on-going partnerships with local depots and cause-worthy projects.
Do RECAN credit have an expiry date?
RECAN credit system do not have an expiry date as long as you continue your membership with RECAN. For more detail, please refer to our T&C.
Can refund be paid in Cash instead of Giftpay?
For security reasons and transaction fees involved which will decrease the amount our customers will receive, we have decided to use Giftpay as it offers a secure and fast refund. We only need an accurate email address from you. This helps to protect your important personal data.
How to RECAN
Bag collections and Service hours
Once you have created a RECAN account, you can check the available bag collection days in your area. Usual pick-up service hours are between 8 am - 4 pm, from Mon - Fri, excluding public holidays. If our pick-up calendar is full, it will show the next available day.
How many containers does the RECAN bag hold?
One RECAN bag is designed to hold more than 100 glass bottles.
Do I need to be home for the pick-up?
Once you have a secured a safe, accessible location to place your bags for our drivers (e.g, next to the wheelie bin), you do not need to be home for the collection.
What areas do you currently service?
Click here to see the areas we service.
I don’t have RECAN bags?
You can use your own bags, given they are durable, waterproof and big enough to contain more than 100 containers (or multiple small bags with 100 eligible containers). Please make sure that your collection ID number (which will be generated when you make the booking) is visibly written on the bag. You can order RECAN bags for next pickup.
What if my bag gets stolen?
Please find a secure place for the bags, if not available, best to book our service when you can hand over the bags to our drivers in person. Unfortunately, RECAN is not responsible for stolen bags.
Are you able to provide services for apartments?
Yes, we just need access to your apartment where you are going to put your bags. Also, please let your body corporate or building manager know for security reasons. It is a great idea for apartments to get involved with RECAN services as a whole as this will significantly reduce their recycling fees. Email us, if you would like us to do this on your behalf.
Are you able to provide services for commercial, offices or schools?
What we collect & recycle
Do you only collect cans and bottles?
Yes for now. But we have plans to expand our collection service to non-eligible containers, soft plastics, E-waste, textile, etc. There are various reasons for the gap in the current recycling system and we believe making it easy and convenient is key to the solution.
What are "eligible containers"?
According to the Container Refund Scheme ('Containers for Change' in Queensland), most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3 litres are eligible for a refund. Look out for 10 cent mark and do not remove the label. All containers must be emptied and without caps. Find out more
What about crushed plastic bottles or cans?
Don't worry! we can recycle and get refund for crushed plastic bottles, poppers and cans. But broken glass bottles cannot be accepted.
What containers are NOT allowed in the bag?
No containers for wine, cordial, milk, pure juice. No containers smaller than 150ml or greater than 3 litres. Again look out for the 10 cent mark, if you can't find it, it will most likely be ineligible.
What happens to eligible containers that are not returned to depots?
Currently less than 45% of eligible containers are collected through depots as of July 2020 in Queensland. Yellow bin (kerbside recycling collection) collection is well used among many citizens. But in this case, there are high chance for the contamination (8-13%) during the collection thus resulted in down-graded recycling or export to overseas for further recycling process. Hard to believe it but still a lot of cans and bottles are going to the landfills or littered (beverage containers are the 2nd highest littered item) then take their path to land or ocean contamination.
What happen to the RECAN bags after the collection?
We partner with our depots to ensure all used RECAN bags are recycled separately. You can help by making sure there are no liquid spillage or other contaminations in the bags.