Question 1

What are "eligible containers"?"

Accepted Answer

According to the Container Refund Scheme ('Containers for Change' in Queensland), most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3 litres are eligible for a refund. Look out for 10 cent mark and do not remove the label. All containers must be emptied and without caps. Find out more

Question 2

What about crushed plastic bottles or cans?

Accepted Answer

Don't worry! we can recycle and get refund for crushed plastic bottles, poppers and cans. But broken glass bottles cannot be accepted.

Question 3

What containers are NOT allowed in the bag?

Accepted Answer

No containers for wine, cordial, milk, pure juice. No containers smaller than 150ml or greater than 3 litres. Again look out for the 10 cent mark, if you can't find it, it will most likely be ineligible.

Question 4

Do you only collect cans and bottles?

Accepted Answer

Yes for now. But we have plans to expand our collection service to non-eligible containers, soft plastics, E-waste, textile, etc. There are various reasons for the gap in the current recycling system and we believe making it easy and convenient is key to the solution.
 
Follow our social media channels and look out for newsletters to be informed of our latest updates.

Question 5

What happens to eligible containers that are not returned to depots?

Accepted Answer

Currently less than 45% of eligible containers are collected through depots as of July 2020 in Queensland. Yellow bin (kerbside recycling collection) collection is well used among many citizens. But in this case, there are high chance for the contamination (8-13%) during the collection thus resulted in down-graded recycling or export to overseas for further recycling process. Hard to believe it but still a lot of cans and bottles are going to the landfills or littered (beverage containers are the 2nd highest littered item) then take their path to land or ocean contamination.

Question 6

What happen to the RECAN bags after the collection?

Accepted Answer

We partner with our depots to ensure all used RECAN bags are recycled separately. You can help by making sure there are no liquid spillage or other contaminations in the bags.

Hope this helps - FAQs

Refund & Redeem

How much refund do I get back per bag?

What is included in the $5 credit deduction per bag?

Do RECAN credit have an expiry date?

How can I redeem the credits?

How do I know that the donation was made correctly?

Is my personal information kept safely?

Can refund be paid in Cash instead of Giftpay?

How much refund for a new RECAN customer without RECAN bags?

How to RECAN

Bag collections and Service hours

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I don’t have RECAN bags?

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What if my bag gets stolen?

Are you able to provide services for apartments?

Are you able to provide services for commercial, offices or schools?"

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What we collect & recycle

What are "eligible containers"?"

What about crushed plastic bottles or cans?

What containers are NOT allowed in the bag?

Do you only collect cans and bottles?

What happens to eligible containers that are not returned to depots?

What happen to the RECAN bags after the collection?

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