Hope this helps - FAQs

Refund & Redeem

How much refund do I get back per bag?


RECAN bags are designed to carry more than 100 containers. Your containers will be counted and refunded in full after deduction of $5 credit of fixed service fee (which equals 50 containers) per bag. You can earn more credits by removing the lids, crushing the cans and plastic bottles. A fixed deduction of $5 per bag per collection.

  • 1 RECAN bag with 100 eligible containers = $5.00 credit
  • 1 RECAN bag with 185 eligible containers = $13.50 credit
  • 1 RECAN bag with 260 eligible containers = $21.00 credit
Please note that if you live in Zone 2 service area, minimum 2 RECAN bags are required prior to booking. (Check service area & zones) Credits are transferred within 24 hours of your pick-up. For high volume B2B customers (shops, apartments, events, schools and charities) special rate and customised service is available. ( More information)




How can I redeem the credits?


You can decide whether you want to help local cause-worthy projects or choose to redeem the RECAN credits to receive eGift Voucher (GiftPay). Local cause-worthy projects You can donate as little as $1 to each local project to support and encourage them. 100% of donation will be sent to project and project report will be issued for you to review. Be part of the chage without cash. eGift Voucher If you have more than $10 credits in your account, you can redeem and receive eGift Voucher with a few clicks. It can be used just like cash in more than 40 leading online/offline retailers. Please check the email that you have registered with RECAN. Please make sure to check all mail boxes including junk. Why not cash / bank trasfer? There are many benefits of using eGift Voucher over cash transaction. It is safe and easy as we don't keep your bank detail with all other inforamtion. Also, you can receive full value without transaction fee (It normally costs 85c per bank or payment transaction).




Is my personal information kept safely?


Yes, all personal information will be kept safely and will not be distributed to third parties without your agreement. For more information, please read our privacy policy.




How do I know that the donation was made correctly?


RECAN's partnership with charity is based on a commitment of 100% of the donation amount going straight into their account at the end of each month. Each project will provide an impact report once the desired funds are reached which will be presented on our website. Some donations to charity partners can be claimed as tax deductions on your individual tax return each year. It is a responsibility of the charity to keep the record and provide a formal acknowledgment letter for your donations.




What is included in the $5 credit deduction per bag?


We provide free RECAN bags, on-demand pick up service, count your containers and transfer your credit within 24 hours of pick-up. RECAN also recruits and pays the community drivers, provide personal impact report and create on-going partnerships with local depots and cause-worthy projects.




Do RECAN credit have an expiry date?


RECAN credit system do not have an expiry date as long as you continue your membership with RECAN. For more detail, please refer to our T&C.




Can refund be paid in Cash instead of Giftpay?


For security reasons and transaction fees involved which will decrease the amount our customers will receive, we have decided to use Giftpay as it offers a secure and fast refund. We only need an accurate email address from you. This helps to protect your important personal data.




How much refund for a new RECAN customer without RECAN bags?


When you book a pickup, just make sure that you use durable bags to hold your containers and write down the collection ID to avoid any mix ups with other bags. Also, make sure to have more than 100 eligible containers when you book (Zone 2 customers require more than 200 eligible containers). Often we find customers having trouble to find large & durable bags for thier eligible containers and end up putting them in multiple small bags and it is not fair to deduct the service fee based on the number of bags, So, for first pick up, you will be credited with 70% of your total refund (for below 400 containers) and 80% for above 400 containers.





How to RECAN

Wie schnell bekomme ich einen Termin für das Mentaltraining?


Je nach Flexibilität binnen einer Woche, spätestens nach zwei Wochen.




Was kostet ein Mentaltraining?


Ein Termin dauert 90 Minuten (2 EH) und kostet € 99,00. Nach dem Termin übermittle ich dir per Mail die Rechnung mit der Bitte um Überweisung.




Wo findet das Mentaltraining statt?


In meinen Räumlichkeiten in 4470 Enns, Einsiedl 9a. Es handelt sich um einen gelben Bauernhof. Kostenlose Parkplätze sind direkt vor dem Haus vorhanden.




Wie läuft ein Mentaltraining ab?


Das Mentaltraining orientiert sich ganz nach deinen Bedürfnissen. Nach dem Kennenlerngespräch wird das Thema/Anliegen analyisiert. Zum Thema passend wähle ich entsprechende Übungen/Techniken aus, die dich beim Ablösen alter Denkmuster und bei der "Hilfe zur Selbsthilfe" unterstützen. Natürlich kannst du diese Übungen frei annehmen oder ablehnen.




Kann ich auch zum Mentaltraining mit meinem Partner kommen?


Selbstverständlich ist das auch möglich. Paare sind ebenso herzlich willkommen, wie Einzelpersonen und Singles.




Wie kurzfristig kann ich den Termin absagen?


Bis zu 48 Stunden vor dem Termin ist eine kostenlose Stornierung möglich. Innerhalb der 48 Stunden wird der komplette Tarif in Rechnung gestellt. AUSNAHME: behördliche Anordnung einer Quarantäne. In dem Fall wird keine Rechnung gestellt.




Wie oft sollte ich zum Mentaltraining kommen?


Das hängt von der jeweiligen Situation ab. Manchmal ist nur ein Termin notwendig, machmal sind mehrere Termine sinnvoll. In dem Fall sollten zu Beginn kürzere Abstände (1-2 Wochen) und zum Ende hin längere Abstände gewählt werden. Wichtig ist jedoch zu wissen, dass jede Person selbst entscheiden kann, wann und wie oft sie ein Mentaltraining besuchen möchte.




Werden von der Krankenkasse Kosten für das Coaching übernommen?


Da es sich um keine Therapie aufgrund einer psychischen Krankheit handelt, zahlen die staatlichen Krankenkassen nichts dazu. Ob eure Zusatzversicherung Burn-Out-Prävention oder Coaching abdeckt, könnt ihr im Versicherungsvertrag nachlesen.




Muss ich beim Termin über alles reden?


Grundsätzlich muss man nicht über alles reden. Gerne kann ein bestimmtes Thema vorgegeben werden. Meine Aufgabe ist es durch Fragen auf den Kern des Problems zu stoßen. Das heißt, es ist ein wichtiger Bestandteil des Mentaltrainings viele Fragen zum Thema/Anliegen zu stellen. Wenn dir eine Frage unangenehm ist, musst du diese selbstverständlich nicht beantworten.




Wie erfolgt die Bezahlung?


Nach dem Mentaltraining erhältst du eine Rechnung mit der Bitte um Überweisung per Mail zugesandt.




Gibt es beim Mentaltraining eine Schweigepflicht?


Ja, alles was im Mentaltraining besprochen wird, unterliegt der Schweigepflicht. Ausnahmen gibt es nur bei Eigen- und Fremdgefährdung. Sprechen Mentaltrainer im Rahmen einer Supervision mit Kollegen über Fälle, so werden diese anonymisiert.




Wie kann ich einen Termin vereinbaren?


Entweder telefonisch oder per Mail. Benützt bitte dazu mein Kontaktformular. Telefonisch bin ich nicht immer erreichbar, da ich während den Terminen keine Anrufe entgegennehme.





What we collect & recycle

Do you only collect cans and bottles?


Yes for now. But we have plans to expand our collection service to non-eligible containers, soft plastics, E-waste, textile, etc. There are various reasons for the gap in the current recycling system and we believe making it easy and convenient is key to the solution. Follow our social media channels and look out for newsletters to be informed of our latest updates.




What are "eligible containers"?


According to the Container Refund Scheme ('Containers for Change' in Queensland), most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3 litres are eligible for a refund. Look out for 10 cent mark and do not remove the label. All containers must be emptied and without caps. Find out more




What about crushed plastic bottles or cans?


Don't worry! we can recycle and get refund for crushed plastic bottles, poppers and cans. But broken glass bottles cannot be accepted.




What containers are NOT allowed in the bag?


No containers for wine, cordial, milk, pure juice. No containers smaller than 150ml or greater than 3 litres. Again look out for the 10 cent mark, if you can't find it, it will most likely be ineligible.




What happens to eligible containers that are not returned to depots?


Currently less than 45% of eligible containers are collected through depots as of July 2020 in Queensland. Yellow bin (kerbside recycling collection) collection is well used among many citizens. But in this case, there are high chance for the contamination (8-13%) during the collection thus resulted in down-graded recycling or export to overseas for further recycling process. Hard to believe it but still a lot of cans and bottles are going to the landfills or littered (beverage containers are the 2nd highest littered item) then take their path to land or ocean contamination.




What happen to the RECAN bags after the collection?


We partner with our depots to ensure all used RECAN bags are recycled separately. You can help by making sure there are no liquid spillage or other contaminations in the bags.