Hope this helps - FAQs

Refund & Redeem

I Clicked on the “My Collection” link, Are Any of Those for Sale?


I am not actively trying to sell any of them, but I will consider offers. As they are among my favorites, please consider this when making an offer.




Does Knifeology Offer Lay-A-Way?


We do not actively promote it but yes, we will do Lay-A-Ways. Typically, we ask for 1/3 to ¼ down and 60 to 90-day payouts. On very expensive items we will consider longer payout terms. Initial deposits are non-refundable. A more detailed description of our Lay-A-Way policy is available on request. A special note; we prefer to not do Lay-a-Ways on newly listed listed items.




Do You Take Trades?


We will consider trades. We usually do not take trades on newly listed pieces, also, do not expect to receive full retail value in return for your trades.




Will You Consider Offers Below The Listed Price?


We are always open to offers, however, not on newly listed items. The longer an item has been listed on the website the more we are inclined to accept an offer.




Do You Do Consignment Sales?


No. All the knives listed on our site are owned by Knifeology.




Why Do You Ship All Knives Signature Required? Can I Ship Without That Requirement?


Our insurance coverage requires this. Knifeology covers the cost of insuring your knife during transit. We will ship without Signature Required if you agree to wave insurance coverage for your item. The buyer is then fully responsible in case of loss. For international shipments coverage does not extend to shipments once they leave the United States.




Knifeology prefers Bank Wires on International Shipments, Do You Make Any Exceptions or Offer Any Alternatives?


Knifeology prefers certified funds on international transactions since liability for items becomes the responsibility of the purchaser once the package leaves the USA. No insurance covers seizure by customs. We will accept other forms of payment on a case by case basis. Repeat customers and those with appropriate references can easily be accommodated.




I Am Interested in Knives by a Particular Maker, Can You Let Me Know If You Get Any Before Everyone Else?


We strive to be as fair as possible to all our customers, so we do not track or respond to individual requests such as this. Those who subscribe to the Knifeology Mailing List are always the first to be notified of new listings. Since e-mails are often viewed as a nuisance we show our appreciation to those who will allow us to communicate with them in this manner by giving them the first notification.





How to RECAN

Bag collections and Service hours


Once you have created a RECAN account, you can check the available bag collection days in your area. Usual pick-up service hours are between 8 am - 4 pm, from Mon - Fri, excluding public holidays. If our pick-up calendar is full, it will show the next available day. If you have any questions, please write to us at hello@recan.co




How many containers does the RECAN bag hold?


One RECAN bag is designed to hold more than 100 glass bottles. As our local depot allow our customers to crush aluminium cans, plastic bottles and poppers. You can actually put a lot more than 100 eligible containers. But Please do not crush your glass bottles for obvious reasons. How to crush? Here is an intersting video from one of our customers (Watch) We have seen more than 300 eligible containers in one RECAN bag! So remember to Empty - Lids off - Crush to maximise your credit and to minimise CO2 during the recycling collection. Lids and Bread tags can also be taken off and put in the RECAN bag. We work with depots that recycle them separately.




Do I need to be home for the pick-up?


Once you have a secured a safe, accessible location to place your bags for our drivers (e.g, next to the wheelie bin), you do not need to be home for the collection. Also, If you have difficulties in finding a secure place to put your bags, then best to book our service when you can hand over the bags to our drivers in person. Unfortunately, RECAN is not responsible for stolen bags.




What areas do you currently service?


Click here to see the areas we service.




I don’t have RECAN bags?


You can use your own bags, given they are durable, waterproof and big enough to contain more than 100 containers (or multiple small bags with 100 eligible containers). Please make sure that your collection ID number (which will be generated when you make the booking) is visibly written on the bag. You can order RECAN bags for next pickup.




What if my bag gets stolen?


Please find a secure place for the bags, if not available, best to book our service when you can hand over the bags to our drivers in person. Unfortunately, RECAN is not responsible for stolen bags.




Are you able to provide services for apartments?


Yes, we just need access to your apartment where you are going to put your bags. Also, please let your body corporate or building manager know for security reasons. It is a great idea for apartments to get involved with RECAN services as a whole as this will significantly reduce their recycling fees. Email us, if you would like us to do this on your behalf.




Are you able to provide services for commercial, offices or schools?


Visit our B2B page, so we can discuss a tailored solution for your recycling efforts. If you have specific enquiries, don’t hesitate to reach out to us on hello@recan.co





What we collect & recycle

Bag collections and Service hours


Once you have created a RECAN account, you can check the available bag collection days in your area. Usual pick-up service hours are between 8 am - 4 pm, from Mon - Fri, excluding public holidays. If our pick-up calendar is full, it will show the next available day. If you have any questions, please write to us at hello@recan.co




How many containers does the RECAN bag hold?


One RECAN bag is designed to hold more than 100 glass bottles. As our local depot allow our customers to crush aluminium cans, plastic bottles and poppers. You can actually put a lot more than 100 eligible containers. But Please do not crush your glass bottles for obvious reasons. How to crush? Here is an intersting video from one of our customers (Watch) We have seen more than 300 eligible containers in one RECAN bag! So remember to Empty - Lids off - Crush to maximise your credit and to minimise CO2 during the recycling collection. Lids and Bread tags can also be taken off and put in the RECAN bag. We work with depots that recycle them separately.




Do I need to be home for the pick-up?


Once you have a secured a safe, accessible location to place your bags for our drivers (e.g, next to the wheelie bin), you do not need to be home for the collection. Also, If you have difficulties in finding a secure place to put your bags, then best to book our service when you can hand over the bags to our drivers in person. Unfortunately, RECAN is not responsible for stolen bags.




What areas do you currently service?


Click here to see the areas we service.




I don’t have RECAN bags?


You can use your own bags, given they are durable, waterproof and big enough to contain more than 100 containers (or multiple small bags with 100 eligible containers). Please make sure that your collection ID number (which will be generated when you make the booking) is visibly written on the bag. You can order RECAN bags for next pickup.




What if my bag gets stolen?


Please find a secure place for the bags, if not available, best to book our service when you can hand over the bags to our drivers in person. Unfortunately, RECAN is not responsible for stolen bags.




Are you able to provide services for apartments?


Yes, we just need access to your apartment where you are going to put your bags. Also, please let your body corporate or building manager know for security reasons. It is a great idea for apartments to get involved with RECAN services as a whole as this will significantly reduce their recycling fees. Email us, if you would like us to do this on your behalf.




Are you able to provide services for commercial, offices or schools?


Visit our B2B page, so we can discuss a tailored solution for your recycling efforts. If you have specific enquiries, don’t hesitate to reach out to us on hello@recan.co





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