Dear Customer,

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Please accept our sincere apologies for the recent technical issues regarding our server. Due to a serious and irreversible server failure, we are no longer able to operate the current RECAN platform.

We have been in extensive discussions with our service provider and, while the platform remains offline, we have successfully recovered all recent credit and customer data from our secure backup storage.

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Refund Process

To settle your final RECAN account balance, we are processing manual refunds. To receive your funds, please provide your details via our secure form in the below: 

• Information Required: Registered Name, Email, BSB, and Account Number.

• Processing Time: Due to the manual nature of these transfers, please allow 5–7 working days for the funds to appear in your account.

 

Privacy Collection Notice: The information collected in this form is used solely for the purpose of processing your final refund under the Australian Consumer Law. We are committed to protecting your personal information in accordance with the Privacy Act 1988. Your bank details will be stored securely, accessed only by authorised staff, and will be destroyed once the transaction is complete.

 

Alternative Pickup Options

If you are looking for an alternative pickup provider, you may contact your local refund points or explore a new service at www.containerpickup.com.au You can download the new app via the Apple Store or Google Play. 

 

We sincerely apologise for any inconvenience this platform closure has caused and thank you for your patience while we ensure everyone receives their final balance. Thank you for your support and recycling with us since 2018.

Should you have any questions, please write to us hello@recan.co 

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Best regards,

The RECAN Team

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Edited on : 27th Feb 2026